Returns, Refunds & 100% Satisfaction Guarantee

Every PrintYourVinyl record is hand-cut to order, just for you. Here is exactly how cancellations, our guarantee, and refunds work.

Canceling or changing an order

Email support@printyourvinyl.com with your order number within 12 hours of purchase. If production hasn't begun, we'll change or cancel your order and refund you in full. Once production begins, orders can't be changed or canceled — but they're still covered by the guarantee below.

Our 100% Satisfaction Guarantee

We stand behind every record we sell. If you're not satisfied with your record for any reason, contact us within 30 days of delivery with your order number and a note about what went wrong. We'll make it right with a free remake or a full refund of your purchase price — your choice.

For playback issues, it helps to include a short video or recording. One tip first: lathe-cut records need a properly weighted tonearm — if the needle skips, gently set it back into the groove and check your tonearm weight and anti-skate settings (see our FAQ). This solves most playback complaints in minutes.

Do I need to ship my record back?

No. Because every record is made just for you, we don't ask you to return the physical item — guarantee claims are resolved with a remake or refund, no return shipping required.

Your files

We print and cut exactly what you submit, so please double-check your photos and audio before ordering. If you're unsure whether a file is good enough, email us before you order and we'll take a look. And if we made an error with your files, we'll remake your record free — always.

Non-personalized items

Non-personalized items may be returned unused within 30 days of delivery for a full refund; return shipping is free. Gift cards are not refundable except where required by law.

Lost or damaged in transit

If your tracking stalls or your package arrives damaged, contact us. Orders with shipping protection (added at checkout) get an immediate free replacement. Orders without it are still covered — we replace or refund shipments confirmed lost or damaged in transit — after the carrier's claim process (typically 2–4 weeks).

Questions

Email support@printyourvinyl.com with your order number and we'll get you sorted.

PrintYourVinyl, LLC · 1395 E Cobb Dr, Marietta, GA 30068