Return & Exchange Policy
We offer free 60-day returns for our products, the return cost being $0 for all eligible items; however, it's important to note that any custom and/or digital items are exceptions and cannot be returned under any circumstances due to their personalized nature. Before purchasing a custom product, we require all customers to acknowledge our pre-purchase agreement.
Additionally, if you encounter any defects or issues with your product, we provide a 30-day window for resolutions. It's crucial to report any problems within 30 days of receiving your order.
If you received your record less than 30 days ago and need assistance with your order, please reach out to our customer service team at firstname.lastname@example.org. Kindly include your order number and a brief explanation of your reason for contacting us.